MultiChoice Gives More Options to Customers…As it introduces 3rd Viewing Environment For One Subscription Fee
For media inquiries please contact:
Chilufya Mwelwa, Head of Corporate Affairs;
Monday 23rd August 2021 Lusaka, Zambia –
MULTICHOICE is giving its customers more exciting options by introducing 3rd Viewing Environment. Through this new exciting initiative DStv customers can now link up to three decoders and watch more than one channel at the same time using XtraView service in one household.
3rd Viewing Environment allows customers to link their DStv Exploras, HD Zappa decoders and all the newer decorder models under one subscription. This service is available on all DStv packages which includes DStv Premium, DStv Compact Plus, DStv Compact, DStv Family and DStv Access bouquet.
“As MultiChoice, we constantly embark on various initiatives to improve overall customer experience, through innovations that are aimed at increasing and optimizing touchpoints,” remarked Mrs Leah Kooma, Managing Director, MultiChoice Zambia.
Mrs Kooma added: “We are so excited that customers will now be able to link three decoders together at the same time under one subscription. At MultiChoice, we listen to our customers to understand their changing lives and their needs. We are committed to using these insights to put our customers at the heart of every decision that we make. Our company’s growth and success are the result of our deliberate, strategic, and sustained investments in new technologies”.
Previously, customers would have to make an additional full subscription to have a 3rd decoder in the household but now they only need to pay an additional K120 to their subscription and access the 3rd Viewing Environment service.
“The primary decoder in this XtraView set up must always be a DStv Explora and we highly recommend to our customers that they should use DStv accredited installers who have been highly trained to implement XtraView installations,” emphasised Mrs Kooma.
Customers must note that to be able to access under XtraView, customers need to have a DStv Explora decorder as the primary decorder which will then be connected to any other newer decorder models.